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Service & Advice

Fast and reliable service to its customers is a top priority for European Merchant Services. This starts with the sales staff: they are the payment specialists who know the requirements of entrepreneurs like yourself. They will suggest the best solution for you: for processing by payment terminal or online: which payment products and additional services will increase your company’s sales? They will issue a tailor-made proposal based upon your requirements.

Together with our Merchant Service Desk, Sales will proceed quickly to implement a connection between your (online) shop and the worldwide payment networks of MasterCard and Visa. Do you have any questions about authorisations, transactions or payments? Our professional service department will answer them.

The service of EMS goes a lot further. EMS will advise you about credit card fraud, chargebacks and unsafe processing of card data. Our service and advice always aims at protecting your interests and those of your customers. Hassle-free processing for you, hassle-free payments for your customers.

Check ‘Secure Acceptance’ for information on subjects like the prevention of fraud and chargebacks. For Frequently Asked Questions please check ‘FAQ’. And, of course, you can contact us directly.

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